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Call Intelligence

After every completed call, Arkenos automatically analyzes the conversation transcript and generates structured insights.

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What’s Analyzed

FieldDescription
Summary2-3 sentence overview of the conversation
SentimentOverall caller sentiment: positive, neutral, or negative
Sentiment ScoreConfidence score (0-1) for the sentiment classification
OutcomeCall outcome: resolved, unresolved, transferred, or escalated
TopicsKey topics discussed during the call
Action ItemsFollow-up actions identified from the conversation

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How It Works

  1. When a session ends (POST /api/sessions/by-room/{room_name}/end), the backend collects all transcripts
  2. The full conversation is sent to the AI analysis service
  3. The analysis result is stored in the session’s analysis JSON column
  4. Results are displayed on the call details page

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Viewing Analysis

Navigate to Dashboard → Call Logs → [Session] to see the analysis card with:
  • Summary text
  • Sentiment badge with confidence percentage
  • Outcome badge (color-coded)
  • Topic tags
  • Action item checklist

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API Access

# Get analysis for a session
curl http://localhost:8000/api/sessions/{session_id}/analysis
Response: 
{
  "summary": "Customer called about a billing discrepancy on their latest invoice...",
  "sentiment": "neutral",
  "sentiment_score": 0.65,
  "outcome": "resolved",
  "topics": ["billing", "invoice", "refund"],
  "action_items": [
    "Process refund for $45.00",
    "Send updated invoice to customer email"
  ]
}